Privacy Policy

Last updated: 11 November 2026

This policy explains how Artunis Medical Group Pty Ltd (ABN 43 641 434 040), the private practice of Dr Linda Monshizadeh, handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It covers information handled through our practice, including clinical services, medico-legal work, enquiries and our website.

What we collect and how

We collect information reasonably necessary to provide our services and run the practice, including:

• Your name, date of birth, gender, contact details and emergency contact.
• Your referral, details of your GP and referring doctor, and Medicare and health insurance details.
• Health information, including medical history, medicines, allergies, questionnaire answers, results, clinical notes, correspondence, photographs and relevant video.
• Billing records, communications, consent and contact preferences.

We usually collect information directly from you through forms, consultations, telephone, email or website enquiries. We may also obtain relevant information from your doctors, hospitals, other care providers, Medicare and insurer, with your consent or as otherwise permitted or required by law.

Health information is sensitive information. We collect it with your consent or where the law otherwise allows. Without necessary information, we may be unable to provide the services requested.

You may make general enquiries anonymously or using a pseudonym. We generally need to identify you to provide clinical services and process claims.

How we use and share information

We use personal information to assess, plan, provide and document care; communicate with you; arrange referrals, tests and hospital care; manage billing and claims; administer the practice; and meet legal, insurance and audit obligations.

Subject to your choices and the law, we may share relevant information with your referring doctor, treating providers, hospitals, pathology providers, Medicare and insurer for claims, and service providers or professional advisers supporting the practice.

Letters to your usual GP follow the choice recorded on your form. If your usual GP is also your referring doctor and you choose No, we will discuss this with you before sharing information with them.

We may also use or disclose information with your consent or as otherwise permitted or required by law, including under a court order or in a serious health or safety emergency.

Independent examinations and reports

Where the practice provides independent medical examinations or medico-legal reports, we handle relevant information for the assessment and report. Relevant information may be obtained from or provided to the referring or instructing party, such as a lawyer or insurer, and other authorised recipients, with your consent or as otherwise permitted or required by law.

Digital systems and artificial intelligence

We use digital systems, including artificial intelligence, to support clinical documentation, patient communications and practice administration. These systems may process your personal and health information through our service providers, including overseas as described below. Your clinician remains responsible for your care.

Our patient information form explains these uses and records any consent you give. If you do not agree, have questions or wish to withdraw consent, contact the practice so we can discuss any effect on the services we can provide.

Overseas service providers

Some of our service providers may store or process information outside Australia, including in the United States. This can include providers supporting our email, practice software and other digital systems.

Photos for teaching and social media marketing

Clinical photographs and relevant video form part of your medical record. Our patient information form separately asks for optional permission to use photos or video in which you may be recognisable to teach health professionals and on the practice’s website and social media. You may agree to both purposes, decline both, or ask to limit or discuss the uses.

Before either use, we will offer you the opportunity to view the images, explain their intended uses, where they will appear and for how long, how the original images are stored and who can access them, and record your confirmation and any limits. We use images only within the permission and limits confirmed with you.

You may decline, limit or withdraw this permission by contacting us, without affecting your care. We will promptly stop further optional use and remove advertising images we control. Online images may be copied, shared or commented on by others; third-party copies may remain. Images in your medical record may still need to be retained. We do not use images of people under 18 in cosmetic surgery advertising.

We do not use your health information for direct marketing without your consent.

Communications and website use

We follow your recorded choices for appointment contact, including voicemail. Clinical letters, results and care instructions are emailed to you only if you agree to this separately. Email and SMS are not fully private. Contact us if you wish to change your preferences or discuss another method.

We use website enquiries to respond and arrange services. Our website and hosting services may process technical information, such as your IP address, browser details, pages requested and access times, to operate and protect the website. External websites have their own privacy practices.

How we hold and protect information

We hold information in electronic practice records and communications and, where applicable, paper records. Paper forms may be scanned into your electronic medical record, with originals retained or securely disposed of as applicable requirements allow.

We take reasonable steps, including technical and organisational measures, to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. We notify affected people of data breaches where the law requires.

We keep information for as long as the law requires and while it is needed for a permitted purpose. When we no longer need it for such a purpose and no law or court order requires retention, we take reasonable steps to destroy or de-identify it.

Access and correction

You may ask for access to, or correction of, your personal information by contacting our Practice Manager orally or in writing. We may need to verify your identity or the authority of someone acting for you. We respond within a reasonable period, usually within 30 days.

There is no fee to make a request, correct information or associate a statement with it. We may charge a reasonable fee for providing access and will explain any fee beforehand.

If we refuse access or correction, we give a written response explaining the refusal and complaint options, with reasons unless it would be unreasonable to provide them.

If we refuse your correction request, you can ask us to associate a statement of your disagreement with the relevant information. We will take reasonable steps to make the statement apparent to anyone using that information.

Privacy concerns and complaints

Contact our Practice Manager if you have a privacy question or complaint. We investigate and aim to respond in writing within 30 days. If we need more time, we will explain why and keep you informed.

If you are dissatisfied with our response, or we have not responded within a reasonable period, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact

Practice Manager (Privacy Contact)
Artunis Medical Group
14 Walker Avenue, West Perth WA 6005
Phone: (08) 9321 2879
Email: admin@artunismedicalgroup.com

Policy updates and copies

We may update this policy from time to time. The current version is available on our website. You can ask us for a free copy at any time, including in another format.